Terms & Conditions

1. About LockSir

LockSir is a professional smart lock installation platform operated by LOCKSIR SMART SOLUTIONS (Company Registration No. 202603266768 (TR0350826-U)).

LockSir provides smart lock installation services within Malaysia.

LockSir is an installation service platform. Unless specifically stated otherwise, LockSir does not sell the customer's smart lock through this service.

2. Customer's Own Smart Lock

Customers may provide their own smart lock for installation. The smart lock may be from a brand or supplier other than LockSir, subject to physical condition, compatibility and installation requirements.

LockSir does not manufacture or provide the product warranty for a customer-owned smart lock unless expressly stated otherwise.

3. Placing an Installation Request

When submitting an installation request, the customer must provide accurate information including contact details, installation address, preferred date/time, and photos of the door and smart lock.

4. Installation Fee Confirmation

The installation fee will be determined by LockSir Customer Service based on the review of the installation request, door type, lock type, and complexity.

Installation should proceed only after the applicable installation fee has been confirmed by LockSir.

5. Scheduling and Changes

Customers who need to cancel or change an appointment should contact LockSir Customer Service as soon as possible. A requested date/time is not considered confirmed until LockSir confirms the appointment.

6. Installer Assignment

After the installation request and fee have been confirmed, LockSir may assign a suitable installer based on location, availability and installation requirements.

7. Installation Conditions

The customer is responsible for providing reasonable access to the installation location. Installation may be delayed or stopped if the installer determines that the conditions are unsuitable or unsafe.

8. Customer-Owned Product Responsibility

When a customer provides their own smart lock, the customer remains responsible for the product, including its condition, accessories, warranty, software, and manufacturer support. LockSir does not guarantee the performance of a defective customer-owned product.

9. Installation Completion

After installation is completed, the installer will provide completion information and photographs. The customer may be requested to confirm the completion via the platform.

10. Installation Service Support — 30 Days

LockSir provides a 30-day installation service support period after installation.

If a fault is determined to have been caused by the LockSir installation work, LockSir will handle the installation-related issue without an additional service charge during this period.

If the issue is caused by the smart lock hardware, software, battery, or manufacturer defect, it is treated as a device issue, and additional charges may apply for re-installation or dismantling.

11. Payment

Payment for LockSir installation services is handled through the platform. The applicable payment arrangement will be communicated to the customer as part of the service process.

12. Cancellation

Customers who wish to cancel an installation request should contact Customer Service. Any cancellation may be subject to a site-visit fee if the installer has already been dispatched.

13. Service Limitations

LockSir is not responsible for problems caused by factors outside the installation work, including manufacturer defects, internet connection, cloud services, or modifications made after installation.

14. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

15. Contact LockSir