Privacy Policy

1. Introduction

LockSir is a smart lock installation platform operated by LOCKSIR SMART SOLUTIONS (Company Registration No. 202603266768 (TR0350826-U)).

This Privacy Policy explains how we collect, use, and protect personal information when you use our website and installation services within Malaysia.

2. Information We Collect

We may collect the following information necessary for the service:

• Name, phone number, and email address.
• Installation address and location details.
• Preferred installation date and time.
• Photos of your door, existing lock, and installation area.
• Information about the smart lock provided for installation.
• Order, quotation, and payment status information.
• Communication between you and our Customer Service.

3. How We Use Information

We use your information to process requests, determine installation fees, assign installers, manage payments, handle customer support, and maintain business records.

4. Door and Installation Photos

Photos submitted by customers are used to assess the installation environment and confirm completed work. They may be retained to resolve disputes. We do not publish customer photos publicly without permission.

5. Sharing of Information

We may provide relevant information only where necessary to operate the service, including to:

• Installers assigned to perform your installation.
• Payment or transaction service providers.
• Government authorities where required by law.

We do not sell your personal information.

6. Data Security and Retention

We take reasonable measures to protect personal information. We retain data as necessary to provide services, meet accounting requirements, and comply with legal obligations.

7. Customer Rights

You may contact LockSir to request access to, correction of, or clarification about your personal information, subject to reasonable verification.

8. Contact Us